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What are the benefits of V-tel Mobile for an international traveller? |
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- Save up to 95% on international roaming charges
- One number across the globe
- Free incoming calls
- You pay only for what you use
- No hidden charges – complete transparency
- Your exclusive global number
- Easy to buy. Easier to use.
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Is V-tel Mobile - prepaid or postpaid? |
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V-tel Mobile follows a ‘pay as you go’ model. You simply top-up your V-tel Mobile online in the My V-tel Mobile section for the amount you wish and speak. You can do this whenever you need, from whichever corner of the world you are. |
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Can I buy the V-tel Mobile Service online? |
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| Yes! You will need to keep your original passport handy along with a scanned copy and you will need to use a computer equipped with a web camera to sign up online. You will be identified by our call centre agent and your ID checked and logged in to our database after the agent sees the original passport. You may pay for the service by your international credit card.Alternatively, you may just walk in to any of our dealers and buy the service within minutes. You may always call 1800 102 8835 and our agents will be more than happy to arrange for you to subscribe to the service.Of course, regardless of how you subscribed to V-tel Mobile Service, you can top up online at www.V-telmobile.com/topup |
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Is there any monthly rental for the service that V-tel Mobile provides? |
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No, There are no monthly rental charges applicable for V-tel mobile
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Are there any formalities /documentation attached to subscribe to this service? |
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Government regulations make it mandatory for you to submit your Passport Copy to us. |
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What would be the timeline to receive V-tel Mobile after subscribing for it? |
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If you subscribed to V-tel Mobile Service at one of our dealers, you will be given the V-tel Mobile Welcome Kit immediately on your payment being cleared. If you subscribe online or through the telephone, we will dispatch the V-tel Mobile Welcome Kit by express couriers the same day, itself. Depending upon your location you may receive the kit on the next day or in any case under 4 working days.
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Which address will you send my V-tel Mobile Welcome Kit? |
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We can only dispatch the Welcome Kit to the address mentioned in your passport. If your address is different you need to submit an additional document for address proof. Click here for details of acceptable documents. |
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Does V-tel Mobile offer local telephone numbers for roaming subscribers? |
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Yes. With V-tel Mobile, you get one number that’s globally local. We can offer local numbers in each of the countries if you so desire for an extra charge. (Click here to check out the costs)
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Will V-tel Mobile be available to the subscriber in Indian Rupees? |
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Yes. V-tel Mobile can be purchased in India in Rupees. However if you top up abroad, you may be charged in either the local currency or US Dollars or Euros. |
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Does V-tel Mobile provide customer care services? |
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Yes. V-tel provides you 24x7 customer support . You may contact our customer support service by:
- Typing VTEL and sending it to 56677 from your V-tel Mobile
- Call 1800 102 8835 (Tollfree)
- Fax +91 44 1234 5678
- Web chat at www.v-telmobile.com/support/chat or
- Web chat at www.v-telmobile.com/support/chat or
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Does V-tel Mobile charge for inbound calls to the subscriber? |
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V-tel Mobile offers free inbound calls in 50 countries countries around the world. We are constantly increasing this number – (click here to see the list of countries with free incoming calls). |
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Does the V-tel Mobile subscriber have to enter a PIN number when making an international call from the handset? |
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No. You dial from V-tel Mobile as you do normally. Dial +country code, area code, and then phone number. There are NO codes to be dialed before or after a call. |
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Do I need to return the SIM to V-tel after the trip? |
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No. The SIM provided as part of V-tel Mobile Welcome Kit is your exclusive life time card as a subscriber. However to keep it active you may need to pay minimal charges annually. |
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What do I do if my V-tel Mobile / SIM is stolen or lost? |
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Call V-tel Mobile Toll Free helpline no. – 1800 103 2285 and lodge a complaint. Or send an email to support@v-telmobile.com with your full name, passport number and your V-tel Mobile Number (optional). We will immediately block the V-tel Mobile SIM and rush you an alternative SIM by express courier – any where in the world, for a small charge.
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Do I need to pay a security deposit for my V-tel Mobile? |
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No. There is no deposit required for the V-tel Mobile Welcome Kit given to you. |
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Will my credit card be blocked, if I have to subscribe to V-tel Mobile? |
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No. Your credit card shall be verified for authenticity and only the Activation Fees will be charged on your credit card. No other charge or authorization will be done against your credit card. |
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Will my credit card be charged for billing? |
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Yes, credit card being the preferred mode of payment, it shall be charged every time you wish to top up. However, as we do not store your credit card information, you will have to enter the details, everytime you would like to top up. |
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How do I make calls? |
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Local / national calls
To make local and national calls, dial the number with the “1”, e.g. to dial anywhere within USA, say number 586 454 2222 you will need to dial l586 454 2222.
Making international calls
Option 1: Direct Dial:
To make an international call
1. Dial the International prefix ‘00’
2. Then dial the country dialing code, e.g. 91(for India) or 44 (for UK)
3. And then dial the destination number.
For example,
For dialing Indian number 012-3456 7890 you would dial 00911234567890 or 011911234567890 or +911234567890
For dialing U.K number number 012-3456 7890 you would dial 004411234567890 or 011441234567890 or +441234567890
For your convenience, you can dial the number from your phone book, however you need to store the number with ‘00’ prefix, including country code and destination number |
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Are you facing problem Dialing Internationally? |
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Having problem using the above dialing option: follow the following steps
Two stage Dialing via Toll Access number or Toll Free number.
- Dial Toll access number (18001028835) , you will hear a voice prompt message asking you to dial destination number. Please follow the dialing process as follows:
a) When calling a landline phone - when prompted, enter the destination number, starting with country code, city code and the destination number. For example, to call the number 32345678 in Mumbai, you would dial "912232345678". You do not have to dial '011' the international access code as applicable in USA.>
b) When calling a cellular phone - when prompted, enter the destination number, starting with country code and the cellular number. For example, to call the number 9322000000 in Mumbai, you would dial “919322000000”.
You do not have to dial '011' the international access code as applicable in USA. |
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How do I receive calls/ messages? |
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Anyone who wants to talk to you, will do so they would normally call an international number from India.
If your are a “Global Plan” subscriber , your phone number is a UK Phone number. To call you from India you need to use 00441234567890 or +441234567890. If you are an “American” plan subscriber your phone number is an US phone number. To call you from India, you need to use 0015123316036 or +15123316036 |
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How to retrieve voicemails? |
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You can access your Voicemail* account by dialing *____ from your V-tel Mobile. |
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